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FAQ

FAQs

Here are some common questions from our customers,:

1.  I ordered the wrong item can I change it?   

Of course -  Let us know as soon as possible in a note on your purchase and we can change it right away if it has yet to shipped.  After it has shipped, there is nothing we can do.

2. I ordered a week ago, my delivery hasn't arrived? 

All items are dispatched from the UK This process often takes between 2 - 5 business days. We will update you with a tracking number on request so you can gain a better idea of when your item will arrive. We accept credit/visa debit (via PayPal).

3. My item is damaged/faulty can I get a refund?  

Sure thing, simply send the item back to us in original packaging and we'll replace or refund it for you.

4.  I picked the wrong size and I didn't bother checking the measurements. Can I get a refund?

Unfortunately you must pick your sizes carefully prior to purchase and therefore we can't refund you if you have ordered the wrong size.  

5. Do you ship to ?????/Overseas?

We ship globally, obviously delivery time may take a little longer.

6. I ordered a product but I received the wrong one?

If we have sent the wrong item out we will replace this for you and cover the cost of postage of the replacement item – you will need to return the original item to us first with all tags etc. See our terms and conditions.

7. I made a large order but not all the items have arrived yet?

We generally ship all items together so if you are missing anything at all please notify us with 2 days of receipt of your goods

8.  Do I need a PayPal account to make a purchase?

No. You can pay using your Credit card, Debit card OR via a PayPal account.

9.  How do I know my payment is secure?

We use PayPal (www.paypal.com) the world's biggest secure payment provider for all our transactions due to the superior buyer protection they afford.